Passion Twist

Orders are processed within 2 business days (Monday - Friday, excluding national holidays). Orders received before 4pm EST, Monday - Friday will process same day. Orders received after the cutoff time will begin to process the next business day. (Please, note that process does not mean to ship your order.)

Postage and Packaging Costs       

Shipping costs are calculated at checkout. There's currently free shipping on orders €55 and above within Ireland. All shipping costs include handling and may be subject to state tax.               

Shipping to the UK and EU countries costs €9.99 on orders €100 and above.

Standard Ireland Delivery
Delivered within 3 business days 

UK & EU Delivery
Delivered within 5-7 business days 

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking numbers.

Customs, Duties and Taxes
Locsnco is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Locsnco is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We do ship outside of Ireland however please note prices will be different. Please contact us on info@locsnco.com to get more information.

Returns Policy
Our Refund Policy provides detailed information about options and procedures for returning your order.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returning items is your responsibility along with any expenses this will incur. Shipping costs are non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@locsnco.com. If your return is accepted, we’ll notify you of same as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@locsnco.com

Non-returnable items                                      For hygiene reasons, we are unable to accept returns on; Hair/beauty products, accessories or tools and extensions. Unfortunately, we cannot accept returns on sale items and gift cards either. Should these items be returned to our warehouse, we can refuse to refund these returned products.

When will I be refunded?
We will process your refund within 14 calendar days of receiving and inspecting your return. You will be sent a notification email once your refund has been processed. Please remember it can take some time for your bank or credit card company to process and post the refund too.

My item is wrong/faulty, what should I do?
We are sorry to hear that! Please contact us Customer Service Team who will evaluate the issue and advise you on how to proceed.